Frequently Asked Questions
Answers to all your questions about jebaz
From opening an account to depositing via bKash, bonuses to responsible gaming — find detailed information on everything in one place.
You may have many questions before or after joining jebaz. On this page we have gathered the most common questions from players in Bangladesh — covering account registration, deposits and withdrawals via bKash and Nagad, slots and cricket betting, welcome bonus terms, and responsible gaming information. Find your question in the sections below and get a direct answer.
Account and Registration
Account
To open an account at jebaz, you need an active mobile number, a valid email address, and your real name and date of birth. The registration process runs entirely in Bengali and takes just a few minutes. You must be 21 years of age or older.
No. Under jebaz policy, each person may hold only one account. Attempting to open multiple accounts may result in all accounts being suspended and any accumulated bonuses being cancelled. If you run into any trouble, contact our 24/7 live chat support.
After registration, a one-time password (OTP) will be sent to your mobile. Verifying your number with that OTP completes the initial verification. Additional documents may be requested when withdrawing to confirm your identity — this is a standard process to keep your account secure.
Click the "Forgot your password?" option on the login page. Enter your registered mobile number or email and you will receive instructions to reset your password. The process is quick and straightforward. If you have any trouble, our support team is available on live chat.
You can change your email and password from account settings. However, to change core identity details such as your name or date of birth, you will need to contact jebaz support via live chat or email and submit the required proof.
Deposits and Withdrawals
Payments
jebaz supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, and bank transfer. These methods are fast, secure, and easy to use. Transact with whichever method you are most comfortable with.
Deposits made via bKash or Nagad are generally credited to your jebaz account instantly or within just a few minutes. There may be a slight delay depending on network conditions. If you experience any issue, contact live chat with your transaction ID.
The minimum deposit at jebaz is ৳300, which applies to all payment methods. The minimum withdrawal amount is ৳800. These limits are accessible for new players and are set in line with the Bangladesh market.
Withdrawals at jebaz are generally processed in just 5 to 30 minutes — among the fastest on online gaming platforms in Bangladesh. Bank transfers may take slightly longer depending on the bank's processing time.
jebaz itself does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or your bank may apply their own transaction charges — these are set by the respective service's own policy and are outside our control.
To withdraw, log in to your account, go to the "Withdrawal" section, and select Nagad. Enter your registered Nagad number and the amount. Once the request is approved, the funds will reach your Nagad account within 5 to 30 minutes. Having a verified account makes the process faster.
Games and How to Play
Gameplay
jebaz offers slot games, live casino, cricket and football betting, fishing games, and many other game types. Content from leading game providers including Pragmatic Play, JILI, PG Soft, and Spribe is available. Every category has games suited to everyone from new players to experienced ones.
To bet on BPL or any cricket match, go to the cricket betting section. Place bets on match winner, total runs, wickets, or other markets before the match begins or in-play. Read the odds and rules carefully before each bet. Bet responsibly.
RTP (Return to Player) is the theoretical long-term return percentage of a game — that is, how much of the total amount wagered across a large number of spins is expected to be returned to players. It is a mathematical average only; each spin is independent and governed by a random number generator (RNG).
Yes. jebaz is fully mobile-friendly — the site runs smoothly on any modern browser on both Android and iOS devices. You can enjoy all games from your smartphone browser without downloading a separate app.
jebaz's live casino section features tables from various providers including Evolution Gaming and Ezugi. Some tables have Bengali-speaking or South Asian dealers. The interface can be used in Bengali and chat support is always available in Bengali.
Bonuses and Promotions
Offers
Open a new account at jebaz and make a first deposit of at least ৳300 to receive a 100% welcome bonus — up to ৳10,000. That means if you deposit ৳10,000 you will receive an additional ৳10,000 as a bonus, giving you a total of ৳20,000 to start playing with.
A wagering requirement means how many times the bonus amount must be wagered before it becomes withdrawable. The wagering requirement for jebaz's welcome bonus is 25x. This means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing.
jebaz's VIP program has three tiers: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback), and Gold (up to 1.5% weekly cashback). You can move up to higher tiers through regular play and enjoy greater benefits.
jebaz VIP members receive cashback on a weekly basis. Based on the week's play, the bonus is automatically added to your account at the applicable rate. An active VIP tier is required to receive cashback — full terms can be found in the promotions section of the site.
The welcome bonus can be used on most slots and other eligible games. However, some games or betting markets may count towards wagering at a different rate. For specific terms, read jebaz's "Terms and Conditions" page or ask via live chat.
Security and Responsible Gaming
Safety
Yes. jebaz uses advanced SSL (Secure Socket Layer) encryption technology, which keeps all your personal and financial information secure. For more details about our data protection policy, read the "Privacy Policy" page.
jebaz uses software only from reputable and verified game providers — such as Pragmatic Play, JILI, PG Soft, and Spribe. The games from these companies are audited to international standards and use random number generator (RNG) technology to ensure fair and transparent outcomes.
No. jebaz strictly provides its services only to those aged 21 and above. Age is verified at registration and additional documents may be requested in cases of doubt. Protecting minors is one of our highest priorities.
Yes. If you want to take a break, you can contact jebaz support to request a temporary or long-term account closure. This is part of the responsible gaming tools and your request will be handled with respect.
Playing repeatedly to chase losses, spending more money than your budget, and prioritising gaming over family or work time — these are warning signs. If you notice such patterns, visit jebaz's responsible gaming page and seek professional help if needed. Our live chat is also always here for you.
jebaz provides live chat support in Bengali 24 hours a day, 7 days a week. The live chat option is available on any page of the site. To contact us by email, write to [email protected]. There is no phone or WhatsApp support — only live chat and email.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. For any question or issue, speak directly on live chat or log in to jebaz to get started.